# Zapier: Password reset and Verified Device Sign-In Emails are delayed

> Zapier password reset emails and Verified Device sign-in emails were delayed or not received. Zapier reports that the issue is resolved. The outage lasted 53 minutes.

- Provider: [Zapier](https://outages.live/zapier.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-12 20:00 UTC
- Resolved: 2026-11-12 20:53 UTC (lasted 53 min)
- Official update: https://status.zapier.com

## Updates from Zapier

### resolved, 2026-11-12 20:53 UTC

Mailgun’s upstream incident has been resolved, and after monitoring our services, we no longer see delivery delays and feel comfortable closing the incident. If you still have not received a password reset email or a Verified Device Sign-in Email, please reach out to our support team at [zapier.com/app/get-help](http://zapier.com/app/get-help) for assistance.

### identified, 2026-11-12 20:03 UTC

We’ve received customer reports that password reset emails and Verified Device sign-in emails are delayed or not being received. Our mail provider is currently working through an issue and has implemented a fix. We continue to monitor for any additional issues and will update you as progress is made.