# Zapier: Chat with Sales temporarily unavailable

> Zapier's chat with the Sales team is unavailable for some visitors to zapier.com. Zapier reports that the provider of the chat system identified the issue and put a fix in place, and functionality is starting to return. Zapier is monitoring the situation.

- Provider: [Zapier](https://outages.live/zapier.md)
- Type: Incident
- State: monitoring
- Worst impact: Operational
- Started: 2026-11-04 20:28 UTC
- Official update: https://status.zapier.com

## Updates from Zapier

### monitoring, 2026-11-04 22:45 UTC

Our chat system, Ada, has identified the issue and has implemented a fix for this issue from their end. We are see functionality start to return with our chat system, but will still be monitoring this situation until that upstream issue has been fully resolved. In the meantime, you can reach our Support team at

### investigating, 2026-11-04 20:30 UTC

Some visitors to [zapier.com](http://zapier.com) may be unable to start a chat with our Sales team right now. If you need help in the meantime, you can reach our Support team at . We're looking into this and will share an update as soon as we know more.