# Vonage API: France SMS - Delivery Degradation towards Bouygues Telecom

> Vonage API reported degraded SMS delivery toward Bouygues Telecom in France. The incident affected SMS Europe and Global Connectivity - SMS Europe. Vonage API resolved the incident after 79 minutes.

- Provider: [Vonage API](https://outages.live/vonage.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-10 09:37 UTC
- Resolved: 2026-11-10 10:56 UTC (lasted 1 h 19 min)
- Components: SMS Europe, Global Connectivity - SMS Europe
- Official update: https://stspg.io/579r7fm5904h

## Updates from Vonage API

### resolved, 2026-11-10 10:56 UTC

This incident has been resolved.

### monitoring, 2026-11-10 10:30 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-11-10 09:39 UTC

We are currently observing SMS delivery degradation towards France Bouygues Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com