# Vonage API: Issue with WhatsApp onboarding

> Vonage API reports that WhatsApp onboarding does not work for WhatsApp Connectivity and Global Connectivity - Whatsapp Connectivity. Vonage reports that a third party provider identified the issue and put a fix in place. Vonage continues to monitor the situation.

- Provider: [Vonage API](https://outages.live/vonage.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-11 13:15 UTC
- Components: Whatsapp Connectivity, Global Connectivity - Whatsapp Connectivity
- Official update: https://stspg.io/qgc7xjv5m7cb

## Updates from Vonage API

### monitoring, 2026-11-11 15:51 UTC

The issue that may be impacting your WhatsApp onboarding has been identified and a fix has been implemented by our third party provider. We’ll continue to monitor the situation and provide further updates if anything changes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

### investigating, 2026-11-11 13:15 UTC

We are aware of issues that may be impacting your WhatsApp onboarding. Customers may face the error "You must accept the WhatsApp Business Cloud API terms to use the API" during WhatsApp onboarding. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.