# Vonage API: Issues Impacting WhatsApp API

> Vonage API reports an issue with the WhatsApp channel of the Messages API. Delivery callbacks and inbound WhatsApp messages are affected. Outbound messaging is not affected. Vonage is investigating the issue and started 24 minutes ago.

- Provider: [Vonage API](https://outages.live/vonage.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-13 18:30 UTC
- Components: Messages API, SMS & Messages - Messages API
- Official update: https://stspg.io/gsm3r7k63sh4

## Updates from Vonage API

### investigating, 2026-11-13 18:54 UTC

We are working to resolve the issue that is impacting Vonage Messages API – WhatsApp channel. Messages API customers may not receive delivery callbacks for the WhatApp channel. Outbound messaging is unaffected. Inbound WhatsApp messages are affected. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

### investigating, 2026-11-13 18:36 UTC

We are working to resolve the issue that is impacting Vonage Messages API – WhatsApp channel. Messages API customers may not receive delivery callbacks for the WhatApp channel. Outbound messaging is unaffected. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

### investigating, 2026-11-13 18:33 UTC

We are working to resolve the issue that may be impacting Vonage Messages API – WhatsApp channel. Messages API customers will not receive delivery callbacks for the WhatApp channel. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.