# Vonage API: Verify V2 Silent Auth Issue

> Vonage API reports that Verify V2 Silent Authentication does not work correctly. Some customers get 500 errors during silent authentication requests. Vonage API is investigating the issue and gives updates.

- Provider: [Vonage API](https://outages.live/vonage.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-02 11:03 UTC
- Components: Verify V2, Auth & Identity - Verify V2
- Official update: https://stspg.io/8k0n939g39ww

## Updates from Vonage API

### investigating, 2026-11-02 13:39 UTC

We are working to resolve the issue that may be impacting your Verify V2 Silent Authentication service. During the incident, customers may experience 500 errors during silent authentication requests. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. Incident Start Time: 11/02/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com.

### investigating, 2026-11-02 11:06 UTC

We are aware of issues that may be impacting some Vonage customers' Verify V2 Silent Authentication service due to a third party interruption. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. Incident Start Time: 11/2/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com