# Vonage API: Vonage API Help Center - Ticket Email Degradation

> The Vonage API Help Center email support is degraded. You may not be able to raise a ticket by email. Vonage API has identified the issue. As a workaround, raise a ticket at api.support.vonage.com.

- Provider: [Vonage API](https://outages.live/vonage.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-13 11:27 UTC
- Components: Email Support, Vonage API Support Platforms - Email Support
- Official update: https://stspg.io/2xgnv8cv723t

## Updates from Vonage API

### identified, 2026-11-13 11:30 UTC

We have identified issues that may be impacting your ability to raise a ticket to the Vonage API Help Center via email. As an alternative, please raise a ticket at api.support.vonage.com. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.