# Vapi: New Vapi Phone Number creation degraded

- Provider: [Vapi](https://outages.live/vapi.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-29 17:16 UTC
- Resolved: 2026-09-30 16:01 UTC (lasted 22 h 45 min)
- Components: Vapi Numbers Inbound, Vapi Numbers Outbound
- Official update: https://status.vapi.ai

## Updates from Vapi

### resolved, 2026-09-30 16:01 UTC

New number provisioning has been restored as of 3:00 AM PT today. Creating Vapi phone numbers is working normally again. Thank you for your patience.

### degraded, 2026-09-29 22:18 UTC

No change - we are still awaiting confirmation from our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. We will post another update as soon as we have news.

### degraded, 2026-09-29 21:05 UTC

We are currently working with our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. Next update within the hour or as soon as provisioning is restored.

### degraded, 2026-09-29 18:55 UTC

The team has identified the cause and are actively working on a fix. Creating new Vapi phone numbers remains unavailable; while existing numbers and imported numbers are unaffected.

### degraded, 2026-09-29 17:16 UTC

We're aware of an issue provisioning new Vapi phone numbers - the team is actively looking into it. Calls to existing numbers and importing numbers from other providers are NOT impacted.