# Vapi: Degraded Service: Insights API and Boards Inaccessible

> Vapi reports degraded service on the Insights API and the boards in the Vapi Dashboard. Vapi identified the cause and developed a fix. Vapi disabled creating, editing, and running reporting insights while it rolls out the fix, and expects full insights functionality to return tomorrow afternoon (PT).

- Provider: [Vapi](https://outages.live/vapi.md)
- Type: Incident
- State: degraded
- Worst impact: Degraded performance
- Started: 2026-11-10 00:27 UTC
- Components: Vapi Dashboard
- Official update: https://status.vapi.ai

## Updates from Vapi

### degraded, 2026-11-10 04:03 UTC

We’ve temporarily disabled creating, editing and running reporting insights while we roll out a fix. Your existing insights and their data are safe. Calls, assistants and the rest of the API are not affected. We expect to restore full insights functionality tomorrow afternoon (PT) and will post an update when the functionality is available. Sorry for the disruption.

### degraded, 2026-11-10 01:42 UTC

We have identified the cause of the issue and have developed a fix. We are testing that change before re-deploying and will provide an update shortly.

### degraded, 2026-11-10 00:27 UTC

The /insights endpoints is currently experiencing an issue. This will impact any customer that use this endpoint to pull data through insights or use boards to visualize. Calls and structured outputs are not impacted. We are investigating the root cause.