# Twilio: SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico

> Twilio reports SMS delivery delays and failures to Claro network subscribers in Puerto Rico. The problem affects SMS in Latin America and the carrier network for SMS in Latin America. Twilio identified the cause and continues to work on a fix.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-02 23:38 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/hscxt1237d3w

## Updates from Twilio

### identified, 2026-11-03 00:45 UTC

Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 23:45 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-02 23:42 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.