# Twilio: SMS Delivery Delays from Twilio to Claro Brazil

> Twilio reports SMS delivery delays to Claro network subscribers in Brazil. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio identified the cause and continues to work on the fix. The incident started at 17:15 UTC and continues.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-04 17:15 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/mrqfyc7x8t5l

## Updates from Twilio

### identified, 2026-11-04 18:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-04 17:24 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-04 17:21 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.