# Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Twilio Lookup API transactions on Verizon in the United States can return failure responses. This affects Lookup SIM Swap and Legacy Identity MatchAndAttributes. Twilio reports that the issue is under investigation.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-10 05:42 UTC
- Components: Lookup SIM Swap, Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup SIM Swap, CARRIER NETWORK - Legacy Identity MatchAndAttributes
- Official update: https://stspg.io/02x5qm98myrf

## Updates from Twilio

### investigating, 2026-11-10 06:45 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-10 05:51 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### resolved, 2026-11-10 05:48 UTC

No text.

### investigating, 2026-11-10 05:45 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.