# Twilio: SMS Delivery Failures from Twilio to ETL Laos

> Twilio SMS delivery failures to ETL network subscribers in Laos affected SMS and the carrier network in APAC. Twilio reports that the incident is resolved. The outage lasted about 16 hours.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 06:57 UTC
- Resolved: 2026-11-09 23:05 UTC (lasted 16 h 8 min)
- Components: SMS, APAC, CARRIER NETWORK - SMS, APAC
- Official update: https://stspg.io/bw4k4qvrtlqv

## Updates from Twilio

### resolved, 2026-11-09 23:05 UTC

The incident has been resolved and SMS delivery from Twilio to ETL network subscribers in Laos is operating normally.

### monitoring, 2026-11-09 21:06 UTC

We have observed a recovery in SMS delivery from Twilio to ETL network subscribers in Laos and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 18:18 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-11-09 14:12 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-11-09 12:03 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 10:51 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-09 07:06 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

### investigating, 2026-11-09 06:57 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Megacom network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.