# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

> Twilio reports voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. This affects Voice, Latin America and the related carrier network. Twilio has identified the cause and is working to resolve the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-06 15:56 UTC
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/3hy4jwgncx25

## Updates from Twilio

### identified, 2026-11-06 16:33 UTC

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-06 15:57 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.