# Twilio: SMS Delivery Failures from Twilio to MTN Nigeria

> Twilio SMS delivery to MTN network subscribers in Nigeria failed. This affected the SMS Middle East & Africa and CARRIER NETWORK SMS Middle East & Africa components. Twilio identified the cause, monitored recovery, and reports the incident resolved. It lasted about 6 hours.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-08 23:19 UTC
- Resolved: 2026-11-09 05:20 UTC (lasted 6 h 1 min)
- Components: SMS, Middle East & Africa, CARRIER NETWORK - SMS, Middle East & Africa
- Official update: https://stspg.io/1pgtfkrx4r8h

## Updates from Twilio

### resolved, 2026-11-09 05:20 UTC

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

### monitoring, 2026-11-09 03:21 UTC

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 01:21 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 00:06 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-08 23:21 UTC

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.