# Twilio: Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

> Twilio reports silent and one-way audio on some voice calls between a subset of Twilio phone numbers and multiple networks in Colombia. This affects the Voice, Latin America and CARRIER NETWORK - Voice, Latin America components. Twilio is investigating the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-12 16:53 UTC
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/ppx46z753zjr

## Updates from Twilio

### investigating, 2026-11-12 16:54 UTC

Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.