# Twilio: SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela

> Twilio SMS delivery receipts to Movistar network subscribers in Venezuela were delayed. This affected SMS in Latin America and the carrier network for SMS in Latin America. Twilio reports that the incident is resolved. The incident lasted about 3 hours and 26 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-10 17:57 UTC
- Resolved: 2026-11-10 21:23 UTC (lasted 3 h 26 min)
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/0fxr0xktgnrv

## Updates from Twilio

### resolved, 2026-11-10 21:23 UTC

The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela are operating normally.

### monitoring, 2026-11-10 19:12 UTC

We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-10 18:06 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-10 17:57 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.