# Twilio: Voice Call Audio Delays

> Voice calls from network subscribers to Twilio phone numbers have audio delays and high packet loss. The affected components are Voice and CARRIER NETWORK Voice in North America, Latin America, APAC, Europe, and the Middle East and Africa. Twilio reports a recovery and monitors service stability.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-03 02:17 UTC
- Components: Voice, North America, Voice, Latin America, Voice, APAC, Voice, Europe, Voice, Middle East & Africa, CARRIER NETWORK - Voice, North America, CARRIER NETWORK - Voice, Latin America, CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Middle East & Africa
- Official update: https://stspg.io/l4ygsr1pc6xx

## Updates from Twilio

### monitoring, 2026-11-03 03:03 UTC

We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-03 02:18 UTC

Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.