# Twilio: Search Delays on Enterprise Knowledge

> Twilio reports elevated latency for search and content ingestion on Enterprise Knowledge. The issue also affects Enterprise Knowledge used with Conversation Intelligence. Twilio is investigating the issue and continues to work on it.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-04 18:20 UTC
- Components: Enterprise Knowledge, CONVERSATIONS - Enterprise Knowledge
- Official update: https://stspg.io/75028r4x6fhr

## Updates from Twilio

### investigating, 2026-11-04 19:21 UTC

We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-04 18:24 UTC

We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-04 18:21 UTC

We are experiencing elevated latency when searching on Enterprise Knowledge. Customers may see slower than normal search responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.