# Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy > Twilio SMS delivery delays and failures affected a subset of Twilio Alphanumeric Sender IDs and Long Codes to multiple networks in Italy. Twilio identified the cause, then monitored service stability. The incident is resolved. It lasted about 3 hours and 14 minutes. - Provider: [Twilio](https://outages.live/twilio.md) - Type: Incident - State: Resolved - Worst impact: Degraded performance - Started: 2026-11-09 16:18 UTC - Resolved: 2026-11-09 19:33 UTC (lasted 3 h 14 min) - Components: SMS, Europe, CARRIER NETWORK - SMS, Europe - Official update: https://stspg.io/624rlyw3n8hs ## Updates from Twilio ### resolved, 2026-11-09 19:33 UTC The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Italy is operating normally. ### monitoring, 2026-11-09 17:33 UTC We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. ### identified, 2026-11-09 16:27 UTC Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. ### investigating, 2026-11-09 16:21 UTC Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender ID and Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.