# Twilio: SMS Delivery Failures from Twilio to Turkcell Turkey

> Twilio SMS delivery to Turkcell network subscribers in Turkey failed. This affected SMS in Europe and the Carrier Network for SMS in Europe. Twilio reports that the incident is resolved. The outage lasted about 3 hours and 55 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-11 12:55 UTC
- Resolved: 2026-11-11 16:49 UTC (lasted 3 h 55 min)
- Components: SMS, Europe, CARRIER NETWORK - SMS, Europe
- Official update: https://stspg.io/2dg186gbsd11

## Updates from Twilio

### resolved, 2026-11-11 16:49 UTC

The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.

### monitoring, 2026-11-11 14:42 UTC

We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-11 14:06 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-11 14:03 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### identified, 2026-11-11 14:00 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-11 13:00 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-11 12:57 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.