# Twilio: SMS Delivery Delays from Twilio to Virgin Mobile Colombia

> Twilio reports SMS delivery delays to Virgin Mobile subscribers in Colombia. The delay affects the SMS and carrier network components in Latin America. Twilio has identified the cause and is working to resolve the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-12 13:29 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/2lkfl6dshp50

## Updates from Twilio

### identified, 2026-11-12 14:39 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-12 13:33 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-12 13:30 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.