# Twilio: SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

> Twilio SMS delivery receipts to Bouygues Telecom subscribers in France were delayed. The SMS Europe and CARRIER NETWORK - SMS Europe components were degraded. Twilio reports that the incident is resolved. It lasted about 13 hours and 32 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 13:59 UTC
- Resolved: 2026-11-10 03:30 UTC (lasted 13 h 32 min)
- Components: SMS, Europe, CARRIER NETWORK - SMS, Europe
- Official update: https://stspg.io/zwyxsmgwq72v

## Updates from Twilio

### resolved, 2026-11-10 03:30 UTC

The incident has been resolved and SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France are operating normally.

### monitoring, 2026-11-10 03:18 UTC

We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### monitoring, 2026-11-10 01:18 UTC

We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-10 00:09 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-11-09 20:09 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-11-09 18:03 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 17:03 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-09 15:00 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-09 14:00 UTC

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.