# Twilio: SMS Delivery Delays from Twilio to Orange Mali

> SMS delivery delays affected Twilio customers who send messages to Orange network subscribers in Mali. Twilio reported the incident as resolved and said SMS delivery operates normally again. The incident lasted about 4 hours and 23 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-14 15:05 UTC
- Resolved: 2026-11-14 19:27 UTC (lasted 4 h 23 min)
- Components: SMS, Middle East & Africa, CARRIER NETWORK - SMS, Middle East & Africa
- Official update: https://stspg.io/4d45x8ry69cr

## Updates from Twilio

### resolved, 2026-11-14 19:27 UTC

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Mali is operating normally.

### monitoring, 2026-11-14 17:27 UTC

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-14 16:06 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-14 15:06 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.