# Twilio: Silent Network Authentication (SNA) Missing Redirects in Indonesia

> Twilio reports that Silent Network Authentication (SNA) device verification timeouts occur during API transactions in Indonesia. The affected components are Verify Silent Network Auth and CARRIER NETWORK - Verify Silent Network Auth. Twilio identified the problem and API transactions can fail over to secondary methods such as SMS OTP.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-02 06:54 UTC
- Components: Verify Silent Network Auth, CARRIER NETWORK - Verify Silent Network Auth
- Official update: https://stspg.io/v4lwtmk208gj

## Updates from Twilio

### identified, 2026-11-02 08:45 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-02 07:39 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-02 06:54 UTC

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.