# Twilio: SMS Delivery Failures from Twilio to KDDI Japan

> SMS delivery failures from Twilio to KDDI network subscribers in Japan affected SMS in the APAC region. Twilio reports that the incident is resolved. The outage lasted about 4 hours and 8 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-01 20:30 UTC
- Resolved: 2026-11-02 00:37 UTC (lasted 4 h 8 min)
- Components: SMS, APAC, CARRIER NETWORK - SMS, APAC
- Official update: https://stspg.io/xv9ztqr6xcpc

## Updates from Twilio

### resolved, 2026-11-02 00:37 UTC

The incident has been resolved and SMS delivery from Twilio to KDDI network subscribers in Japan is operating normally.

### monitoring, 2026-11-01 22:36 UTC

We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-01 21:39 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-01 20:39 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-01 20:30 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to KDDI network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.