# Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

> Twilio voice call audio quality was degraded from some Twilio Mobile Numbers to Claro network subscribers in Colombia. Voice in Latin America was affected. Twilio reports that the incident is resolved. It lasted about 36 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-06 15:12 UTC
- Resolved: 2026-11-06 15:49 UTC (lasted 36 min)
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/js4403xnsb4l

## Updates from Twilio

### resolved, 2026-11-06 15:49 UTC

The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

### investigating, 2026-11-06 15:15 UTC

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.