# Twilio: SMS Delivery Delays from Twilio to Altan Redes Mexico

> Twilio reports SMS delivery delays to Altan Redes network subscribers in Mexico. The delays affect SMS in Latin America and the carrier network for SMS in Latin America. Twilio has seen a recovery in SMS delivery and monitors service stability.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-14 17:37 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/vngyqcvn9yfy

## Updates from Twilio

### monitoring, 2026-11-15 01:00 UTC

We have observed a recovery in SMS delivery from Twilio to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### monitoring, 2026-11-14 23:00 UTC

We have observed a recovery in SMS delivery from Twilio to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-14 20:54 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-11-14 18:54 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-14 17:51 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-14 17:42 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.