# Twilio: SMS Delivery Failures from Germany to a Subset of Twilio Long Codes

> Twilio reported SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. The SMS, Europe and CARRIER NETWORK - SMS, Europe components had degraded service. Twilio reports that the incident is resolved. The outage lasted 8 hours and 41 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 07:38 UTC
- Resolved: 2026-11-09 16:19 UTC (lasted 8 h 41 min)
- Components: SMS, Europe, CARRIER NETWORK - SMS, Europe
- Official update: https://stspg.io/xrzs2ckkp8b8

## Updates from Twilio

### resolved, 2026-11-09 16:19 UTC

The incident has been resolved and SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes is operating normally.

### monitoring, 2026-11-09 14:18 UTC

We have observed a recovery in SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-09 10:51 UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### investigating, 2026-11-09 08:45 UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-09 07:39 UTC

Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.