# Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account

> Twilio reports that some customer accounts show incorrect balances. The Billing component and the Twilio Platform Billing component are affected. Twilio is investigating the issue and states that work to deploy a fix is in progress.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-02 16:37 UTC
- Components: Billing, TWILIO PLATFORM - Billing
- Official update: https://stspg.io/f8cxpl26mh5q

## Updates from Twilio

### investigating, 2026-11-02 18:39 UTC

Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:39 UTC

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:33 UTC

Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

### investigating, 2026-11-02 17:30 UTC

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

### investigating, 2026-11-02 16:39 UTC

Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.