# Twilio: SMS Delivery Failures from Twilio to Claro Colombia

> SMS delivery failures affect Twilio messages to Claro network subscribers in Colombia. The affected components are SMS, Latin America and CARRIER NETWORK - SMS, Latin America. Twilio is investigating the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-12 17:46 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/ff9c1m6r28ch

## Updates from Twilio

### investigating, 2026-11-12 18:48 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-12 17:48 UTC

Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.