# Twilio: SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom

> Twilio SMS delivery delays and failures affected messages to Spusu subscribers in the United Kingdom. Twilio reports that the incident is resolved. The outage lasted 3 hours and 26 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 15:45 UTC
- Resolved: 2026-11-09 19:11 UTC (lasted 3 h 26 min)
- Components: SMS, Europe, CARRIER NETWORK - SMS, Europe
- Official update: https://stspg.io/nfgr11nth723

## Updates from Twilio

### resolved, 2026-11-09 19:11 UTC

The incident has been resolved and SMS delivery from Twilio to Spusu network subscribers in the United Kingdom is operating normally.

### monitoring, 2026-11-09 17:09 UTC

We have observed a recovery in SMS delivery from Twilio to Spusu network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 16:06 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Spusu network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-09 15:48 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Spusu network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.