# Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

> SMS delivery receipts are delayed from a subset of Twilio Short Codes to multiple networks in New Zealand. The affected components are SMS, APAC and CARRIER NETWORK - SMS, APAC. Twilio reports that the issue is under investigation. Message delivery can succeed.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-07 02:57 UTC
- Components: SMS, APAC, CARRIER NETWORK - SMS, APAC
- Official update: https://stspg.io/zdnncbbx3vjq

## Updates from Twilio

### investigating, 2026-11-07 04:00 UTC

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-07 03:00 UTC

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.