# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica

> Twilio reports voice call failures from some Twilio phone numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. The Voice, Latin America and carrier network voice components are degraded. Twilio identified the cause and continues to work on the fix.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-13 21:56 UTC
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/d1z06pb4y654

## Updates from Twilio

### identified, 2026-11-13 23:00 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-13 21:57 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.