# Twilio: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

> Twilio had failures in Silent Network Authentication and Gateway Lookup API on EnStream in Canada. The affected components include Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, and Legacy Identity MatchAndAttributes. Twilio reports that the incident is resolved. The outage lasted about 14 hours and 13 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-08 14:58 UTC
- Resolved: 2026-11-09 05:11 UTC (lasted 14 h 13 min)
- Components: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, CARRIER NETWORK - Verify Silent Network Auth, CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, CARRIER NETWORK - Legacy Identity MatchAndAttributes
- Official update: https://stspg.io/tns3h72gg0l6

## Updates from Twilio

### resolved, 2026-11-09 05:11 UTC

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally.

### monitoring, 2026-11-09 01:06 UTC

We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### monitoring, 2026-11-08 23:03 UTC

We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-08 20:12 UTC

We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 4 hour or as soon as more details become available.

### identified, 2026-11-08 18:15 UTC

We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available.

### identified, 2026-11-08 18:12 UTC

We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.

### identified, 2026-11-08 18:03 UTC

We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available.

### identified, 2026-11-08 17:00 UTC

We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.

### investigating, 2026-11-08 16:09 UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-08 15:00 UTC

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.