# Twilio: Voice Call Failures in JP1

> Twilio Voice calls fail in JP1. The problem affects Client Web AU1 and PROGRAMMABLE VOICE AU1 - Client Web AU1. Users can fail to make or receive calls with the Voice JavaScript SDK. Twilio identified the issue and reports the state as identified.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-11 18:58 UTC
- Components: Client Web AU1, PROGRAMMABLE VOICE AU1 - Client Web AU1
- Official update: https://stspg.io/2mb7wx5hxxd9

## Updates from Twilio

### identified, 2026-11-11 19:24 UTC

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.

### identified, 2026-11-11 19:21 UTC

We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.

### investigating, 2026-11-11 19:00 UTC

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.