# Twilio: SMS Delivery Delays and Failures from Twilio to Brisanet Brazil

> Twilio SMS messages to Brisanet network subscribers in Brazil have delivery delays and delivery failures. The affected components are SMS in Latin America and the carrier network for SMS in Latin America. Twilio has identified the cause and is working to resolve the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-12 20:32 UTC
- Components: SMS, Latin America, CARRIER NETWORK - SMS, Latin America
- Official update: https://stspg.io/s6tml3f62c0r

## Updates from Twilio

### identified, 2026-11-12 20:42 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-12 20:39 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### resolved, 2026-11-12 20:36 UTC

No text.

### investigating, 2026-11-12 20:33 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.