# Twilio: Gateway API (Lookup API) Failure Increase in United States

> Twilio reports failure responses for Lookup API transactions in the United States. The affected components are Lookup SIM Swap and CARRIER NETWORK - Lookup SIM Swap. Twilio has identified the cause and is working to resolve the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-15 14:18 UTC
- Components: Lookup SIM Swap, CARRIER NETWORK - Lookup SIM Swap
- Official update: https://stspg.io/ntcnsrjy4bfd

## Updates from Twilio

### identified, 2026-11-15 15:30 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-15 14:30 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-15 14:21 UTC

Twilio customers may be experiencing failure responses for Lookup API transactions in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.