# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

> Voice calls fail from some Twilio phone numbers to network subscribers in Chile. The Voice, Latin America and CARRIER NETWORK - Voice, Latin America components are affected. Twilio has identified the cause and works to resolve the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: identified
- Worst impact: Degraded performance
- Started: 2026-11-09 16:53 UTC
- Components: Voice, Latin America, CARRIER NETWORK - Voice, Latin America
- Official update: https://stspg.io/sxkj535b5bjx

## Updates from Twilio

### identified, 2026-11-10 00:33 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### identified, 2026-11-09 20:33 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### identified, 2026-11-09 18:30 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-09 17:24 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-09 16:57 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.