# Twilio: Email Template Editor Issues

> Twilio SendGrid Marketing Campaigns had degraded email template editing. HTML entities changed to spaces, links changed, and template content did not render correctly after save or preview. Twilio resolved the issue. The outage lasted 1 hour and 44 minutes.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-10 21:32 UTC
- Resolved: 2026-11-10 23:15 UTC (lasted 1 h 44 min)
- Components: SendGrid Marketing Campaigns
- Official update: https://stspg.io/bsjcssyznphw

## Updates from Twilio

### resolved, 2026-11-10 23:15 UTC

Issue resolved

### monitoring, 2026-11-10 22:18 UTC

Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.

### identified, 2026-11-10 21:48 UTC

We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.

### investigating, 2026-11-10 21:33 UTC

We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.