# Twilio: New Twilio Accounts Experiencing Email Product Provisioning Delays

> Twilio Email product provisioning has delays for newly created Twilio accounts. Some new accounts cannot use Twilio Email immediately. Twilio is investigating the issue.

- Provider: [Twilio](https://outages.live/twilio.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-15 13:16 UTC
- Components: Other, TWILIO PLATFORM - Other
- Official update: https://stspg.io/ctpwkwqyqn2g

## Updates from Twilio

### investigating, 2026-11-15 13:18 UTC

We are investigating an issue where users may experience provisioning delays into their email product after account creations, and some newly created Twilio accounts may not be able to use Twilio Email immediately. We will provide another update in 1 hour or as soon as more information becomes available.