# Telnyx: MS Teams outbound call drops due to IceConnectivityChecksFailed

> Microsoft Teams outbound calls to Telnyx drop 15 to 21 seconds after answer with IceConnectivityChecksFailed. Telnyx reports that it identified the cause and is preparing a patch.

- Provider: [Telnyx](https://outages.live/telnyx.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-12 14:36 UTC
- Official update: https://status.telnyx.com

## Updates from Telnyx

### identified, 2026-11-12 14:36 UTC

Microsoft Teams outbound calls to Telnyx are dropping 15–21 seconds after answer with IceConnectivityChecksFailed. Our engineering team has identifed a root cause and is preparing a patch. We will update on the latest via the status page.