# Telnyx: Telnyx’s Support AI Assistant (TAIA) — Service interruption

> Telnyx's Support AI Assistant does not work through the chat or email widget. Customers saw error responses between 14:15 and 15:00 UTC on November 3, 2026. Telnyx reports that the problem is resolved.

- Provider: [Telnyx](https://outages.live/telnyx.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-03 15:12 UTC
- Resolved: 2026-11-03 15:13 UTC (lasted 1 min)
- Official update: https://status.telnyx.com

## Updates from Telnyx

### resolved, 2026-11-03 15:13 UTC

Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. This issue has been resolved.

### investigating, 2026-11-03 15:12 UTC

Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. This issue has been resolved.