# Snowflake: INC20000347

> Snowflake reported degraded performance for Databases, Tables, and Views in Azure Australia East (New South Wales). Customers in that region had delays when resuming virtual warehouses, and queries took longer than usual. Snowflake resolved the incident; the impact lasted 72 minutes.

- Provider: [Snowflake](https://outages.live/snowflake.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-12 04:00 UTC
- Resolved: 2026-11-12 04:32 UTC (lasted 33 min)
- Components: Databases, Tables, and Views, Azure - Australia East (New South Wales) - Databases, Tables, and Views
- Official update: https://stspg.io/xbp97ytg5cn0

## Updates from Snowflake

### resolved, 2026-11-12 04:32 UTC

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have experienced delays when resuming virtual warehouses, and queries may have taken longer than usual to complete. Impact start time: 02:25 UTC November 12, 2026 Impact end time: 03:37 UTC November 12, 2026 Preliminary root cause: A subset of infrastructure responsible for coordinating warehouse operations exhausted its resources, causing delays when resuming virtual warehouses in the affected region. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.

### monitoring, 2026-11-12 04:00 UTC

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified region may have experienced delays when resuming virtual warehouses, and queries may have taken longer than usual to complete. Impact start time: 02:25 UTC November 12, 2026 Impact end time: 03:37 UTC November 12, 2026 Preliminary root cause: A subset of infrastructure responsible for coordinating warehouse operations exhausted its resources, causing delays when resuming virtual warehouses in the affected region.