# Sinch: Delivery Issue Brazil - SurfTelecom

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-23 04:16 UTC
- Resolved: 2026-10-23 16:21 UTC (lasted 12 h 5 min)
- Components: SMS - LATAM, External Connectivity - SMS - LATAM
- Official update: https://stspg.io/0nx47q6wygfq

## Updates from Sinch

### resolved, 2026-10-23 16:21 UTC

This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

### monitoring, 2026-10-23 14:15 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-10-23 09:01 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-23 06:02 UTC

We are continuing to investigate this issue.

### investigating, 2026-10-23 04:16 UTC

We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.