# Sinch: Delivery Issue - Bouygues Telecom - France

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-12 19:53 UTC
- Resolved: 2026-09-13 04:56 UTC (lasted 9 h 3 min)
- Components: SMS - EMEA, External Connectivity - SMS - EMEA
- Official update: https://stspg.io/ckcjbqyvhffw

## Updates from Sinch

### resolved, 2026-09-13 04:56 UTC

This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

### monitoring, 2026-09-13 02:36 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-12 21:50 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-12 19:53 UTC

We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.