# Sinch: Sinch Engage - Web Portal - Reporting degradation

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-19 05:45 UTC
- Resolved: 2026-10-19 10:51 UTC (lasted 5 h 6 min)
- Components: Web Portal, Sinch Engage - Web Portal
- Official update: https://stspg.io/26gtd3q16pqr

## Updates from Sinch

### resolved, 2026-10-19 10:51 UTC

This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

### identified, 2026-10-19 06:59 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-10-19 05:45 UTC

We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.