# Sinch: Delivery Issue Belgium - Proximus

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-27 22:49 UTC
- Resolved: 2026-09-28 02:08 UTC (lasted 3 h 19 min)
- Components: SMS - EMEA, External Connectivity - SMS - EMEA
- Official update: https://stspg.io/pcbh20b3kmjl

## Updates from Sinch

### resolved, 2026-09-28 02:08 UTC

This incident has been resolved. Incident Start Time: 2026-09-27 22:01 UTC Incident End Time: 2026-09-28 02:00 UTC

### monitoring, 2026-09-28 01:34 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-09-27 23:51 UTC

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

### investigating, 2026-09-27 22:49 UTC

We are currently observing delivery issues in Belgium - Proximus Incident Start Time: 2026-09-27 22:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.