# Sinch: Delivery Issue France - Bouygues Telecom

> Sinch reports delivery issues in France for Bouygues Telecom. The issue affects SMS - EMEA and External Connectivity - SMS - EMEA. Missing or late delivery receipts occurred. Sinch applied a fix and monitored the results. The incident is resolved. It lasted from 2026-11-09 12:07 UTC to 2026-11-10 01:40 UTC.

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-09 14:02 UTC
- Resolved: 2026-11-10 04:00 UTC (lasted 13 h 59 min)
- Components: SMS - EMEA, External Connectivity - SMS - EMEA
- Official update: https://stspg.io/4j40dlh03jr4

## Updates from Sinch

### resolved, 2026-11-10 04:00 UTC

This incident has been resolved. Incident Start Time: 2026-11-09 12:07 UTC Incident End Time: 2026-11-10 01:40 UTC

### monitoring, 2026-11-10 01:33 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-11-09 16:12 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-09 14:03 UTC

We are currently observing delivery issues in France - Bouygues Telecom Incident Start Time: 2026-11-09 12:07 UTC Impact: Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.