# Sinch: Delivery Issue - France

> Sinch reports a delivery issue in France. The issue affects SMS - EMEA and External Connectivity - SMS - EMEA. Messages to Orange & Free Mobile have delayed delivery, delayed mobile-originated messages, and late delivery receipts. Sinch is investigating.

- Provider: [Sinch](https://outages.live/sinch.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-05 10:26 UTC
- Components: SMS - EMEA, External Connectivity - SMS - EMEA
- Official update: https://stspg.io/ctfzf1lsvcjy

## Updates from Sinch

### investigating, 2026-11-05 10:42 UTC

We are currently observing delivery issues towards France Incident Start Time: 2026-11-05 08:59 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

### investigating, 2026-11-05 10:39 UTC

We are currently observing delivery issues in France - Orange & Free Mobile Incident Start Time: 2026-11-05 08:59 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

### resolved, 2026-11-05 10:36 UTC

No text.

### investigating, 2026-11-05 10:30 UTC

We are currently observing delivery issues in France - Orange & Free Mobile Incident Start Time: 2026-11-05 08:59 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.